
Michelle Edhie Wahidin
Co-founder, Product @ NARU
Last updated
10 Oct 2026

Welcome to the 18th edition of the NARU Newsletter!
Between 15 July and 24 September 2026, NARU conducted 20 semi-structured interviews with program managers, educators, and thought leaders working in youth mental wellbeing and youth-facing services across Australia. The interviews sit within NARU's ongoing research, which aims to understand a better way for young people under 16 to connect online, in the context of the Commonwealth's social media ban for under-16s.
This digest synthesises three questions raised consistently across those conversations: what interviewees personally think of the ban, how it has changed their day-to-day work, and what they believe needs to happen next.
Note: Every direct quotation below is drawn from the interview transcript or notes and is attributed to an unnamed interviewee, their role, and the interview date. Full interviewee details are hidden to protect the interviewees' privacy.
01 Perspectives on the ban
Views were mixed-to-opposed overall. Nearly every interviewee acknowledged real harms from social media use among young people, but most were critical of a blanket, adult-led ban introduced without youth consultation, a transition period, digital-literacy education, or a replacement for the connection it removed. Only a small number of interviewees were unambiguously supportive.
Supportive, but doubtful it will work
An interviewee who is the director of enterprise & future pathways at a private school was the clearest supporter of the ban in principle, framing it as an opportunity to extend childhood, while doubting it changes behaviour among students who already have workarounds.
“Personally, I'm actually in favor of the social media ban… letting kids be kids for longer.”
“I don't think the ban has been very successful.”
- Director of Enterprise & Future Pathways at an Australian private school, 13 Aug 2026
A specialist tutor at an online curriculum-based tutoring organisation leaned supportive in a school context as she has seen less phone noncompliance, but stressed the ban is incomplete without a healthier substitute and digital-literacy education.
“There's pros and cons… but overall for this younger year… it's not really all that beneficial generally speaking.”
- Specialist tutor at an online tutoring organisation, 17 Jul 2026
A workshop facilitator of an extra-curriculum environmental education program for students was cautiously positive without taking a firm ideological stance, seeing potential upside if lost screen time shifts toward the outdoors.
“Someone might have… more encouragement of spending time enjoying nature and outside.”
- Workshop facilitator at an environmental education program, 28 Aug 2026
The founder of a parent-led organisation who lobbied for the law, advocating for delaying smartphones for children, judged it a partial but meaningful win: not an enforcement success, but a cultural signal that has shifted parent behaviour and public debate.
“It has both worked and not worked depending on the question you're asking… if the goal is the longer, long-term cultural shift, which is our goal… it sends a message to parents… that social media is harmful to children. And that's the beginning of a cultural change.”
- Founder of a parent-led advocacy organisation, 28 Aug 2026
Opposed
A founder we spoke to who created an Australian digital platform designed to support children's mental health, with a background as an ex-family child counsellor, was strongly opposed to a blanket-ban approach, arguing it pushes children toward less safe corners of the internet rather than addressing the root problem of bullying.
“I'm not a fan of the social media ban… Kids are just going to rebel against that.”
- Founder of an Australian digital platform for children's mental health, 4 Aug 2026
A product marketer (ex-teacher and ex-social worker) at a digital mental health clinic and tele-therapy provider in the United States opposed prohibition on principle, drawing a direct comparison to how forbidding alcohol for under-21s in the US drives shame and secrecy rather than safer behaviour.
“I'm not a fan of banning generally; prohibition historically backfires.”
“It's easier to say… 'let's just ban it'… versus… doing the hard work of educating.”
- Product Marketer of a US-based digital mental health clinic, 19 Aug 2026
The former CEO of a well-known not-for-profit social enterprise dedicated to helping you design better services, policies and products with young people argued the ban was driven more by parents than by young people, likening it to quitting cigarettes without a nicotine patch - no accompanying harm-reduction or education was put in place.
We also spoke to a few researchers at the world's first collaborative research centre dedicated to studying how young children (from birth to eight years old) grow, learn, and connect in a digital world. Their chief investigator gave the sharpest policy critique in the sample, arguing the ban is a blunt instrument that leaves the actual sources of harm untouched and is inconsistent given how early children already engage with social forms of digital media.
“It's a very blunt instrument and doesn't really achieve the things that it is setting out to achieve… if we're worried about kids having access to the wrong kind of content, if we're worried about them having access to strangers, if we're worried about them going down rabbit holes on social media, a ban doesn't really fix those things.”
“That's the logical conclusion if we really believe in the ban. Then why haven't we banned Roblox for 7-year-olds?”
- Chief investigator at a nationally-funded children research centre, 17 Sep 2026
A youth worker and community manager at an Australian non-profit organisation for youth mental health said the youth advocacy sector was broadly anti-ban from the outset, chiefly because young people themselves were never part of the consultation.
“The youth advocacy space from the start was… very much anti the ban… because there wasn't any communication with young people.”
“The thought of banning it was more damaging than what the act of it ended up being.”
- Youth worker and community manager at a NFP youth mental health organisation, 24 Sep 2026
Mixed or conditional
The youth team lead at an Australian local government council saw both benefit and harm depending on a young person's circumstances, and was particularly concerned about the ban's top-down, adult-led process.
“It's obviously very nuanced.”
“These decisions have been very adult led… for a youth related issue.”
- Youth team lead at an Australian local government council, 3 Sep 2026
A career mentoring program officer at an Australian university sees both sides but characterised the ban as a weak substitute for a real solution.
“The ban [is] a 'lazy solution'.”
- Career mentoring program officer at an Australian university, 12 Aug 2026
A program facilitator at a youth organisation that delivers preventative mental health and wellbeing programs was critical of the lack of consultation and argued for teaching healthy use over restriction, noting that young people treat any restriction as a problem to be solved.
“Where were the young people's voices in it? It was something that was done to them without consultation.”
“Anytime you put a wall in front of them, they work out… how can I get around it?”
- Program facilitator at a youth organisation, 15 Jul 2026
An independent community builder of a neurodivergent youth community as well as the former CEO of a well-known not-for-profit social enterprise both flagged that a blanket ban falls hardest on minority and marginalised young people, including neurodivergent and LGBTQI+ youth, for whom online communities are often where they “find their people.”
“One of the most annoying things to hear is when it's used as a scapegoat for young people's mental health. It's so nuanced.”
- Community builder of a neurodivergent youth community, 31 Aug 2026
A convenor of a constructive discussion/civil discourse/bridging organisation based in Australia did not state a personal position, instead framing the ban as a legitimately contested issue: his organisation hosted a Gen Z panel with one firm opponent, one firm supporter, and two intermediate views, noting the young panellists “knew the issue more deeply than most adults in the room.”
The founder of another Australian national health promotion charity took the strongest structural position in the sample: that there is no safe age for young people to be on social media, and that the ban functions as a useful “circuit breaker” that gives parents permission to enforce rules at home - but is not, by itself, a systemic fix.
02 How the ban has affected their work
For most interviewees, the ban has changed how they reach young people rather than what they deliver. The clearest impact was on outreach and recruitment; core program content changed comparatively little, especially for organisations that were already predominantly in-person.
Outreach has shifted to mediated, offline and institutional channels
A local government council built a website-based “Guide to Melbourne for Young People” that mirrors social content previously posted directly to under-16 followers, and now leans on word of mouth, schools, libraries, partner agencies, posters and postcards.
“They've just had to expand on the types of mediums in which they advertise. So word of mouth, email… schools, other art agencies, posters, pamphlets, postcards.”
- Youth team lead at an Australian local government council, 3 Sep 2026
The grantees of a philanthropic grants organisation to support remote, rural, and regional communities across Australia report that social media is a less effective recruitment tool, and increasingly rely on warm relationships with teachers and principals to reach young people. A youth futures coordinator at this organisation noted grantees have adapted with workarounds - one speaker uses QR-code stickers pointing to a Discord community; a regional group uses an online task-management tool to coordinate teams spanning primary-school and late-teen participants.
Direct digital contact with under-16s is now constrained by safeguarding
“We wouldn't… be engaging directly without parental permission or without parents being involved.”
- Youth team lead at an Australian local government council, 3 Sep 2026
Schools have similarly moved education content onto school-controlled platforms (e.g. portals, LMSs, Microsoft Teams and email) rather than open social channels. A private school we interviewed uses its own app for announcements; extra-curriculum programs use teachers, school LMSs, email, Google Classroom and Zoom.
Core, in-person programs have changed comparatively little
Several interviewees whose delivery model was already face-to-face reported no material shift in attendance or engagement.
“We didn't have to delete part of our program… we don't teach it that way anyway. So we didn't have to change much.”
- Program facilitator at an entrepreneurship education program, 7 Aug 2026
“When I'm engaging with young people, it is in person.”
- Workshop facilitator at an environmental education program, 28 Aug 2026
Feedback loops and ongoing support are harder to sustain
A program facilitator at a youth organisation that delivers preventative mental health and wellbeing programs described program feedback as now dependent on paper surveys or school-issued laptops, with external resources and mentor contact needing to pass back through schools or organisers rather than reaching young people directly.
“There's like a wall in place in terms of actually getting the information to them that they need.”
- Program facilitator at a youth organisation, 15 Jul 2026
Effects on young people themselves are uneven
The youth team lead at an Australian local government council heard that some young people with strong protective factors welcomed the chance to disconnect, while more isolated or marginalised young people, including some LGBTQI+ youth not yet publicly out, experienced a real loss of connection.
“For some of them… it's been noted as a real loss of a connection opportunity with others.”
- Youth team lead at an Australian local government council, 3 Sep 2026
An career mentoring program officer at an Australian university, drawing on her volunteer work with Lifeline's Digital Crisis Support service, noted that roughly 80% of digital help-seekers are under 18, and that isolation and loneliness - sometimes from being cut off by the ban, sometimes from FOMO caused by social media itself - is the most common presenting issue, more so than acute crisis.
The ban has sharpened, but not resolved, the policy conversation for research and advocacy bodies
For the children research centre, the ban has not changed research delivery, but it has been a source of frustration: the chief investigator said government looked past the centre's eight years of Australian Research Council-funded expertise on children and digital media in favour of overseas advisers when designing the policy.
“They brought in 2 overseas experts to kind of advise them on what to do… that was very disappointing for us. There's this disconnect between what researchers are finding and what the decisions are.”
- Chief investigator at a nationally-funded children research centre, 17 Sep 2026
For the parent-led advocacy organisation, the ban is one of its major advocacy wins to date, and has helped galvanise a related campaign: a petition (at around 30,000 signatures) pushing to remove screens from classrooms and reinforce phone-free school periods, which its founder said schools have found easier to enforce since the ban gave them a clear line to point to.
The youth worker and community builder at a non-for-profit youth mental health organisation said her programs already relied on schools, not social media, for recruitment (for example, through the long-running programs, wellbeing days and clinician referrals) so day-to-day outreach has changed little. What has changed is what her organisation is now willing to promote where: it no longer advertises under-16 programs on social media at all, reserving Facebook for parents and over-18 participants, and running its youth reference group's event sign-ups and interview-panel coordination through WhatsApp instead.
“We don't anymore advertise programs that are for people under the age of 16… the social media that we do these days is either for the over-18 cohort… or it's for the parents of the young people.”
- Youth worker and community manager at a NFP youth mental health organisation, 24 Sep 2026
03 What interviewees think needs to happen next
Despite differing on the ban itself, interviewees converged on a similar set of remedies: replace what was lost, educate rather than simply prohibit, build safer bounded spaces, hold platforms accountable, and involve young people in the solution.
Replace lost connection, not just remove access
“There needs to be a trade-off.”
- Career mentoring program officer at an Australian university, 12 Aug 2026
“They needed to replace something before something can get taken away.”
- Founder of an Australian digital platform for children's mental health, 4 Aug 2026
The youth worker and community manager at a NFP youth mental health organisation made the same point from the LGBTQI-youth angle: many young people, especially those without supportive friends or family nearby, find community online that a ban removes without replacing.
“A lot of young people find community within their social medias, so especially, say, LGBTQI young people when they don't have the friends or family around them… having those communities that they have access to really supports their mental health.”
“Taking away those supports without anything in place can be really damaging.”
- Youth worker and community manager at a NFP youth mental health organisation, 24 Sep 2026
Provide ongoing digital-literacy education for young people, parents and schools
“A six to 12 month process of educating people [before a ban].”
- Founder of an Australian digital platform for children's mental health, 4 Aug 2026
The product marketer at a digital mental health clinic and tele-therapy provider in the United States advocated conversations and education over prohibition, including structured internet-safety discussions between parents and children, and building intrinsic motivation to self-regulate rather than relying on mandates alone.
Build safer, bounded communication spaces rather than open platforms
“Some form of connection for children… make it safe for kids to be able to have that communication but filtering it with the bullying.”
- Founder of an Australian digital platform for children's mental health, 4 Aug 2026
The workshop facilitator of an extra-curriculum environmental education program for students pointed to another youth organisation's Circle community, which has done dedicated child-safety policy work to onboard high-school-aged members, as a working model of a moderated, closed alternative to open social media.
Combine in-person communities with light digital follow-up
The youth futures coordinator at a philanthropic grants organisation to support remote, rural, and regional communities across Australia described funded models that pair in-person “safe spaces, workshops, events” with lightweight digital follow-up, such as a Discord community or a task-management tool for youth project teams.
Make platforms responsible for safety, not just families
“The onus absolutely should be on the platforms themselves to build in more safeguards.”
- Youth futures coordinator at philanthropic grants organisation, 31 Aug 2026
The founder of another Australian national health promotion charity went furthest on this point, framing platform responsibility in “safety by design” terms: manufacturers cannot sell heaters that catch fire, and individuals cannot reasonably be expected to resist a deliberately engineered algorithm on their own. They argued the same logic must extend to AI and deepfake technology, where they see comparable risk but far less regulatory momentum.
Bring young people into the policy and solution design
“Where were the young people's voices in it? It was something that was done to them without consultation. And I… think that was a mistake.”
- Program facilitator at a youth organisation, 15 Jul 2026
The former CEO of a well-known not-for-profit social enterprise dedicated to helping you design better services, policies and products with young people, drawing on her organisation's co-design experience, argued genuine participation requires paying young people for their time, matching the work to real skills, and ensuring it is meaningful - not token consultation after a decision is made.
Regulate platform design directly, rather than relying on age bans
The chief investigator at the children research centre argued for a nuanced digital duty of care over blunt restriction, built around four areas his centre's Manifesto and Principles for a Better Children's Internet set out before the ban was introduced: stronger regulation, child-centred design, better-quality content for children, and media literacy - with media literacy and content quality the two that the research centre is actively working on now.
“Let's not do the ban. Instead, let's be much more nuanced… let's just actually improve kids' experiences of the digital world.”
- Chief investigator at a nationally-funded children research centre, 17 Sep 2026
The founder of the parent-led organisation made a similar case for replacing, not just removing: the organisation's local, parent-led alliances exist to give delayed-smartphone kids a real peer group and real-world activities to fall back on, rather than leaving them to feel merely cut off.
“There are actually better ways to connect than through social media… this is what we're trying to revive: the memory of connecting in real life.”
- Founder of a parent-led advocacy organisation, 28 Aug 2026
He also welcomed a specific design fix in the incoming Digital Duty of Care legislation: a non-algorithmic, friends-only feed offered as an alternative to the algorithmic default. His view, discussed in the interview, was that this option should apply by default, not as an opt-in, for under-16 users, given platforms' inconsistent record on enforcing age limits themselves.
Fund staffed, in-person spaces where young people can learn to navigate online life
The youth worker and community manager at a NFP youth mental health organisation proposed funded computer labs or internet cafes inside youth centres, staffed by youth workers who can model behaviour and debrief incidents on the spot - pointing to existing models such as Fortress in Sydney and Melbourne. She had previously pitched this at a former workplace and had it rejected on cost grounds, which fed into a broader critique that government funding never followed the ban.
“If young people had access to internet cafes where you have youth workers… present, watching how they acted, pulling them up on bad behaviour, and then having conversations around that behavior after the fact, it would be a lot more… a much more respectful experience.”
“If they were serious about this, they should have invested money into supporting youth services… The fact that they haven't makes us feel like there was no real plan for this. It was just an easy headline for them.”
- Youth worker and community manager at a NFP youth mental health organisation, 24 Sep 2026
Route outreach through trusted intermediaries
With direct social outreach constrained, several interviewees pointed to schools, teachers, principals, libraries and community networks as the practical channel for now, provided those intermediaries have the funding and capacity to carry the load, which others cautioned is not guaranteed.
04 Open discussion questions
The following questions surfaced repeatedly across interviews but were not resolved by the research. They are offered here as prompts for further discussion, rather than as conclusions.
Who should carry primary responsibility (platforms, government, schools, or parents) for building the replacement connection that the ban removed?
How can a moderated, “safe” digital space for under-16s be designed without recreating the specific risks (bullying, algorithmic harm, unsafe contact) that justified the ban in the first place?
What does meaningful support for marginalised young people (LGBTQI+, neurodivergent, isolated) look like in practice, given interviewees agree they lose the most from a blanket ban?
Is there a workable middle path between prohibition and open access, and what would “safety by design” concretely require of platforms serving under-16s?
Should the policy response focus on age-gating access altogether, or on regulating platform design directly (non-algorithmic feeds, content-hosting duties, child-centred design), and can both be pursued at once without one undermining the other?
How can young people be given genuine influence over policy design going forward, given the near-universal criticism that this ban was decided without them?
Should schools be expected to own digital-literacy and social-emotional education on this issue, given the funding and capacity constraints several interviewees raised?
Who fills the recruitment and outreach gap sustainably for organisations that previously relied on social media to reach young people?
As younger cohorts grow up without early social media exposure, will generational norms shift the debate and how should current interventions anticipate that shift?
Continue exploring the conversation with NARU
Understanding the challenges facing young people online is only the beginning. The next step is working out how organisations can support young people's connection, participation and wellbeing while taking their safety seriously.
Our podcast brings together practitioners, advocates and other voices working across youth wellbeing, digital communities and online safety to explore what young people need from the digital world.
Listen to Raising Youth Voices: Beyond the Social Media Ban →
Explore our practical guides to help youth organisations think through community design, platform selection, safety, governance and the decisions involved in creating an online space for young people.
Read The Youth Organisation's Guide to Building a Safe Online Community →